Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by pgt404 through our website located at https://pgt404.cam, mobile applications, customer support channels, and any other services we provide. pgt404 operates as an international online gaming platform serving Indonesian players, and we process personal data in accordance with applicable data protection laws and regulations.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of pgt404 services. Where this Privacy Policy conflicts with the Terms & Conditions regarding data protection matters, this Privacy Policy shall prevail.

2. Data Controller Information

pgt404 acts as the data controller for all personal information collected through our platform. As data controller, we determine the purposes and means of processing your personal data. For questions or concerns regarding how we handle your personal information, please contact our Data Protection Officer at the email address provided at the end of this Privacy Policy.

3. Information We Collect

3.1 Information You Provide Directly

When you create a pgt404 account or use our services, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, government-issued identification number (KTP number), and copies of identification documents for verification purposes
• Contact Information: Email address, telephone number, residential address including city and postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information, payment card details, transaction history, deposit and withdrawal records
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Communication Data: Content of messages sent to customer support, feedback forms, survey responses, and correspondence with pgt404
• Marketing Preferences: Your choices regarding promotional communications and marketing materials

3.2 Information Collected Automatically

When you access pgt404 services, we automatically collect certain technical and usage information through cookies and similar tracking technologies:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, features used, time spent on site, clickstream data, referral source, exit pages, session recordings
• Gaming Activity: Games played, bets placed, stakes, winnings, losses, bonus usage, gaming patterns and preferences
• Location Data: Approximate geographic location derived from IP address (we do not collect precise GPS coordinates)
• Cookie Data: Information stored in cookies and similar technologies as detailed in our Cookie Policy

3.3 Information from Third-Party Sources

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with regulatory obligations:

• Identity verification services that confirm your age, identity, and address
• Credit reference agencies and fraud prevention databases
• Payment processors and financial institutions regarding transaction verification
• Publicly available sources including social media profiles (only if you link them to your account)
• Regulatory authorities and law enforcement agencies where legally required

4. How We Use Your Information

pgt404 processes your personal data for the following specific purposes, each based on a lawful basis for processing:

4.1 Service Provision and Account Management

We use your personal information to create and manage your account, process your gaming transactions, deliver our services, and maintain platform functionality. This includes verifying your identity (KYC compliance), processing deposits and withdrawals, crediting bonuses, settling bets, and providing customer support. Legal basis: Performance of contract and legal obligation.

4.2 Security and Fraud Prevention

We process your data to detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, account sharing, bonus abuse, and other violations of our Terms & Conditions. This includes monitoring gaming patterns, analyzing transaction behavior, and maintaining security logs. Legal basis: Legal obligation and legitimate interests in protecting our platform and players.

4.3 Regulatory Compliance

We use your information to comply with legal and regulatory obligations including age verification, anti-money laundering (AML) requirements, responsible gaming regulations, tax reporting obligations, and responding to lawful requests from authorities. We maintain records as required by gaming licenses and applicable laws. Legal basis: Legal obligation.

4.4 Marketing and Communications

With your consent, we use your contact information to send promotional offers, bonus notifications, game updates, newsletters, and personalized marketing content. You may opt out of marketing communications at any time while continuing to receive essential service-related messages. Legal basis: Consent and legitimate interests.

4.5 Platform Improvement and Analytics

We analyze usage data to improve our services, develop new features, optimize user experience, conduct market research, and generate statistical insights. This includes A/B testing, performance monitoring, and trend analysis. Personal data used for analytics is typically aggregated or anonymized. Legal basis: Legitimate interests.

4.6 Responsible Gaming

We monitor your gaming activity to identify potential signs of problem gambling, enforce deposit and loss limits you have set, implement self-exclusion requests, and provide responsible gaming support. Legal basis: Legal obligation and legitimate interests in player welfare.

5. Legal Bases for Processing

Under applicable data protection laws, pgt404 processes personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you and provide the gaming services you request
• Legal Obligation: Processing is required to comply with laws and regulations, including gaming licenses, AML requirements, and tax obligations
• Consent: You have given explicit consent for specific processing activities, particularly marketing communications
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and business analytics, provided these interests do not override your fundamental rights

6. How We Share Your Information

pgt404 does not sell your personal information to third parties. However, we may share your data with specific categories of recipients as necessary to provide our services and comply with legal obligations:

6.1 Service Providers and Business Partners

We share data with trusted third-party service providers who perform functions on our behalf, including:

• Payment processors (banks, e-wallet providers, payment gateways) to process deposits and withdrawals
• Identity verification providers to conduct KYC checks and age verification
• Cloud hosting providers and IT infrastructure services
• Customer support platforms and communication tools
• Marketing and analytics service providers
• Game content providers and software developers

All service providers are contractually bound to protect your data and use it only for the specified purposes.

6.2 Regulatory Authorities and Law Enforcement

We may disclose your information to regulatory bodies, gaming commissions, law enforcement agencies, tax authorities, and courts when legally required or when necessary to comply with valid legal processes including subpoenas, court orders, and regulatory investigations.

6.3 Fraud Prevention Agencies

We share information with fraud prevention databases and security services to detect and prevent fraudulent activity, money laundering, and other financial crimes. This information may be accessed by other operators to protect the wider gaming industry.

6.4 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Privacy Policy.

7. International Data Transfers

As an international gaming platform, pgt404 may transfer your personal data to countries outside Indonesia, including to our servers, service providers, and partners located in various jurisdictions. When we transfer data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules where applicable
• Certification schemes ensuring data protection compliance

We take all reasonable steps to ensure your data receives adequate protection regardless of where it is processed.

8. Data Security

pgt404 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

While we implement comprehensive security measures, no system is completely secure. You play an important role in protecting your account by maintaining the confidentiality of your login credentials and promptly reporting any suspicious activity to our support team.

9. Data Retention

pgt404 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Data is retained for the duration of your account being active plus additional periods as required by law
• Closed Accounts: Account data is retained for a minimum of 5 years after account closure to comply with gaming regulations, tax laws, and AML requirements
• Transaction Records: Financial transaction data is retained for 7 years to meet legal and regulatory obligations
• Marketing Data: Retained until you withdraw consent or for 2 years from your last interaction, whichever is earlier
• Communications: Customer support records are retained for 3 years for quality assurance and dispute resolution
• Technical Logs: Server logs and security data are retained for 12 months unless required for ongoing investigations

After the applicable retention period expires, personal data is securely deleted or anonymized so it can no longer identify you.

10. Your Privacy Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

10.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your data. You may submit an access request through your account settings or by contacting our Data Protection Officer.

10.2 Right to Rectification

You may request correction of inaccurate personal data or completion of incomplete data. Most personal information can be updated directly through your pgt404 account settings.

10.3 Right to Erasure

In certain circumstances, you may request deletion of your personal data. However, this right is not absolute, and we may retain data where legally required, such as for regulatory compliance, fraud prevention, or to resolve disputes.

10.4 Right to Restrict Processing

You may request restriction of processing in specific situations, such as when contesting data accuracy or objecting to processing based on legitimate interests.

10.5 Right to Data Portability

Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format for transmission to another service provider.

10.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

10.8 Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We will respond to verified requests within 30 days. Identity verification may be required to protect your privacy.

11. Cookies and Tracking Technologies

pgt404 uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device. We use the following categories of cookies:

• Essential Cookies: Necessary for platform functionality, authentication, and security. These cannot be disabled without affecting service operation.
• Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with our site.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your activity to deliver relevant advertising and measure campaign effectiveness (requires consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality. For detailed information, please refer to our Cookie Policy.

12. Children's Privacy

pgt404 services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to pgt404 should contact us immediately.

13. Changes to This Privacy Policy

pgt404 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to you via email or prominent notice on our website at least 30 days before taking effect. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of pgt404 services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Information and Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy or how pgt404 handles your personal information, please contact our Data Protection Officer:

We are committed to resolving privacy concerns promptly and transparently. If you believe we have not adequately addressed your privacy rights, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.